Shipping Info and FAQ's

To keep things simple, we offer 2 shipping options - 

• Europe & UK - €25 per package
• Rest of the world - €50 per package

 

Q. How long do I have to wait to get my order delivered?

A. We take 2-3 days to process your order and once the hardware is in the hands of the shipping carrier, we provide you with the tracking id. 

Q. How do you calculate VAT? 

A. As a Dutch registered company, we have to charge VAT for all the orders that go through the shop in EU. Here's how it works in a nut shell - 

• Individual / Private use - Add 21% on the order amount
• Businesses in EU - provide your VAT number for reverse charge
• Rest of the World - VAT exempt i.e. not applicable

 

Q. I want my hardware to be pre-configured, can you assist with that?

A. We are working on offering this service directly via the webshop. Though at the moment, this is not possible. Keep an eye out here for updates on this. 

Q. How can I get in touch for a volume order?

A. Drop a line to hardware@thethingsindustires.com with your inquiry and we will get back to you. 

 

Q. How can I update my address? 

A. Change of address is possible as long as the order is in pre-processing phase i.e. it hasn't been sent to the shipping carrier. Reach out to hardware@thethingsindustries.com with your order number in the subject line and we can check for you.