Refund policy

 

For refunds on your order, please contact us via our contact form.

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question via the contact form

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us via the contact form.

Appendix 1 | Model form for right of withdrawal for Consumers

Clients who qualify as Consumers can use the contact form above or the template below to email The Things Industries with regard to the exercise of the right to withdrawal.


To: 
The Things Industries B.V.
Singel 542
1017AZ, Amsterdam
shop@thethingsshop.com

I/we* herewith inform you that, in respect of our contract regarding:

  •  The sale of the following products: [description of the product}*
  • The delivery of the following digital content: [description of the digital content]*
  • The supply of the following service: [description of the service]*

I/we* exercise our right of withdrawal.

Ordered on*/received on* [date of ordering services or receiving goods]

  • [Consumer(s)’ name]
  • [Consumer(s)’ address]
  • [Consumer(s)’ signature] (only if this form is submitted on paper)

*Delete irrelevant information and/or provide supplementary information, as applicable.

 

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