Terms of service

The Things Industries | The Things Shop | Webshop Terms

February 2025

These are the terms and conditions applicable to purchases made through the ‘The Things Shop’ website, located at https://thethingsshop.com/ operated by The Things Industries B.V., with its principal office located at Singel 542 in 1017AZ, Amsterdam, the Netherlands and registered with the Dutch Chamber of Commerce under registration no. 64725189 (hereinafter: “TTI”). 
These terms and conditions (hereinafter: “Webshop Terms”) apply to purchases and orders placed through https://thethingsshop.com/ by TTI’s clients and contain important information. TTI recommends that its clients save and/or print these Webshop Terms so that they may be consulted at a later time.

1. Definitions

All capitalized terms in these Webshop Terms, whether singular or plural, shall have the meanings ascribed to them below, unless defined otherwise in these Webshop Terms.

1.1 Agreement: any arrangement or agreement between TTI and Client concluded on the Website, of which these Webshop Terms forms an integral part.

1.2. Client: the natural person or legal entity that enters into an Agreement with TTI.

1.3 Consumer: Client that is a natural person and contracts with TTI outside the course of its profession or business.

1.4 Party/Parties: Client or TTI (singular) or Client and TTI (plural).

1.5 Website: the location of the ‘The Things Shop’ webshop, located at https://thethingsshop.com/ and all of its subdomains.

2. Applicability

2.1. These Webshop Terms apply to all offers and Agreements between TTI and Client through the Website, unless Parties explicitly agree otherwise in writing.

2.2 If Client, in its order, confirmation or any other communication alleging acceptance of the Webshop Terms, includes any provisions that differ from, or are not included in the Webshop Terms, such provisions will only be binding upon TTI if and in so far as TTI has explicitly accepted them in writing.

2.3 In cases where specific product or service-related terms and conditions apply between the Parties regarding purchases made through the Website, in addition to these Webshop Terms, Clients that qualify as Consumer can always invoke the applicable condition that is most favorable to it in case of incompatibilities or contradictions.

3 Prices and information

3.1 All prices posted on the Website and in other materials on the Website originating from TTI include taxes and other levies imposed by the government, unless stated otherwise on the website.

3.2 If shipping costs are charged, these will be clearly stated in good time before the contract is concluded. These costs will also be displayed separately in the ordering process.

3.3 The content of the Website is composed with the greatest care. TTI cannot, however, guarantee that all information on the Website is correct and complete at all times. All prices and other information posted on the Website and in other materials originating from TTI are subject to obvious programming and typing errors.

3.4 TTI cannot be held responsible for deviations in color that result from the quality of the colors displayed on the screen.

4. Conclusion of the Agreement

4.1 The Agreement will be deemed to be concluded at the moment Client accepts the offer of TTI subject to the conditions laid down by TTI.

4.2 If Client has accepted the offer by electronic means, TTI will confirm receipt of acceptance of the offer by electronic means without delay. Until such receipt of acceptance is confirmed, Client will have the possibility to terminate the Agreement.

4.3 If it is found that, in accepting or otherwise entering into the Agreement, Client has provided incorrect data, TTI will have the right to postpone the Agreement until the correct data is received.

5. Execution of the Agreement

5.1 As soon as TTI has received the order, it will send the products to Client without undue delay and with due regard for the provisions of Article 5.3.

5.2 TTI is authorized to engage third parties in the fulfilment of its obligations under the Agreement.

5.3 Ahead of conclusion of the Agreement, information will be provided on the Website which clearly describes the manner in which and the term within which the products will be delivered. If no delivery term has been agreed or stated, the products will be delivered to Consumers within thirty (30) days at the latest.

5.4 If TTI is unable to deliver the products within the agreed term, it will notify Client accordingly. In that case Client can decide either to agree to a new delivery date or to terminate the Agreement without incurring any costs.

5.5 TTI advises Client to inspect the products upon delivery and to report any defects within an appropriate period, preferably in writing or by email. 

5.6 The risks associated with the products will transfer to Client as soon as the products are delivered at the agreed delivery address.

5.7 If the ordered product can no longer be supplied, TTI is entitled to deliver a product which is comparable in nature and quality to the ordered product. In that case, Client will have the right to terminate the Agreement without incurring any costs and to return the product free of charge.

6. Right of withdrawal

6.1 This Article 6 only applies to Consumers. Clients who are not Consumers therefore have no right of withdrawal.

6.2 Consumer will have the right to dissolve (Dutch: “ontbinden”) the Agreement with TTI within fourteen (14) days after receiving the product, free of charge and without stating reasons.

6.3 The term commences on the day after the product was received by the Consumer, or a third party designated by the Consumer, who is not the transporting party, or:
  a. if the delivery of a product involves different deliveries or parts: the day on which Consumer, or a third party designated by Consumer, received the last delivery or the last part;
  b. with contracts for the regular delivery of products during a given period: the day on which Consumer, or a third party designated by Consumer, received the last product;
  c. if Consumer has ordered several products: the day on which Consumer, or a third party designated by Consumer, received the last product.

6.4 Only the direct costs incurred for the return shipment are for Consumer’s account. This means that Consumer will have to pay the costs of returning the product. Any shipping costs originally paid by Consumer and the purchase price paid for the product will be refunded to Consumer if the entire order is returned.

6.5 During the withdrawal period referred to in Article 6.2, Consumer will treat the product and its packaging with the utmost care. Consumer may not open the packaging or use the product unless this is necessary in order to inspect the nature of the products, their features and their operation. This inspection cannot exceed what would be possible in a physical store. 

6.6 Consumer is only liable for the product's devaluation that is a consequence of his (mis)handling the product other than as permitted in Article 6.5.

6.7 Consumer can dissolve (Dutch: “ontbinden”) the Agreement in accordance with Article 6.2 by reporting the withdrawal to TTI, within the withdrawal period, through the following contact form: https://thethingsshop.com/pages/contact-us or by using the method included in Appendix 1 to these Webshop Terms. After receiving a withdrawal notice, TTI will send a confirmation of receipt without undue delay.

6.8 As quickly as possible, but no later than fourteen (14) days after the day of notice as referred to in Article 6.7, Consumer shall return the product, or hand it over to (a representative of) TTI. Consumer must, in this case, include a written notice of withdrawal, such as the model form, which can be found in Appendix 1 to these Webshop Terms.

6.9 Products can be returned to the address specified in the email communication between Client and TTI.

6.10 Any amounts already paid by Consumer (in advance) will be refunded to Consumer as soon as possible, and in any case within fourteen (14) days after dissolution of the Agreement. If Consumer chose an expensive method of delivery in preference to the cheapest standard delivery, TTI does not have to refund the additional costs of the more expensive method. Except in cases in which TTI has offered to retrieve the product himself, it can postpone refunding until it has received the product or until Consumer proves it has returned the product, depending on which occurs earlier.

6.11 The right of withdrawal does not apply to: 
 a. products that TTI has created in accordance with the Consumer’s specifications; or
 b. delivery of digital content (not including digital content provided through the delivery of a data storage device), provided that:
   i. delivery has already commenced with the explicit consent of Consumer; and
  ii. Consumer has explicitly acknowledged and agreed that such delivery would lead to loss of its right of withdrawal.

7. Payment

7.1 Client shall pay the amounts due to TTI in accordance with the ordering procedure and any payment methods indicated on the Website. TTI is free to offer any payment method of its choice and may change these methods at any time. In cases of payment after delivery Client will be given a term of payment of fourteen (14) days entering on the day after delivery. 
7.2 If Client does not complete his payment obligation, he will be indebted the legal interest over the belated payment. TTI needs to remind Client of the belated payment and TTI has to give Client a term of fourteen (14) days to complete the payment obligation. After failing this fourteen (14) day term TTI is allowed to recover any extrajudicial debt collection costs on Client. These debt collection costs are not higher than: 15% of the open payment with a maximum of € 2.500,-; 10% of the next € 2.500,- and 5% over the next € 5.000,- with a minimum of € 40,-. TTI is allowed to deviate from the named amounts and percentages for the benefit of Client.

 

8. Warranty and conformity - Consumers

8.1 This Article 8 only applies to Consumers. If TTI gives a separate warranty on the products then, without prejudice to the aforesaid, this applies to all types of Clients unless otherwise stipulated in the terms and conditions of such separate warranty.

8.2 TTI guarantees that the products are in conformity with the Agreement, the specifications stated in the offer, the reasonable requirements of reliability and/or usability and with the existing statutory provisions and/or government regulations that are in force from the date of entering into the Agreement. If specifically agreed, TTI also guarantees that the product is suitable for other than normal use.

8.3 An extra warranty offered by TTI, manufacturer or importer shall never affect any statutory rights and claims which Consumer has and may exercise under the Agreement.

8.4 If the delivered product is not in conformity with the Agreement, Consumer must report the defect to TTI within a reasonable period of time after he has discovered the defect. A defect can be reported through the following contact form: https://thethingsshop.com/pages/contact-us.

8.5 TTI evaluates the Consumer’s report of a defect. If TTI deems the complaint to be correct, the faulty product(s) will be repaired, replaced or refunded in consultation with Consumer. 

9. Warranty and conformity and refunds – business purchases

9.1 This Article 9 only applies to Clients who are not Consumers.

9.2 TTI guarantees that the products are in conformity with the Agreement, the specifications stated in the offer, the reasonable requirements of reliability and/or usability and with the existing statutory provisions and/or government regulations that are in force from the date of entering into the Agreement. If specifically agreed, TTI also guarantees that the product is suitable for other than normal use. Otherwise, it applies that the product is suitable for normal use.

9.3 If the delivered product is not in conformity with the Agreement, Client must report the defect to TTI within a maximum period of fourteen (14) days after delivery. Should the Client fail to do so, then the Client is no longer entitled to have the product repaired, replaced or (partially) refunded. A defect can be reported through the following contact form: https://thethingsshop.com/pages/contact-us. 

9.4 TTI evaluates the Client’s report of a defect. If TTI deems the complaint to be correct, the faulty product(s) will be repaired, replaced or (partially) refunded in consultation with the Client.

9.5 The warranty offered in this Article 9 will be voided if a pre-installed SIM Card has been removed from the product which the Client claims is not in conformity with the Agreement. In such cases, the evaluation as referred to in Article 9.4 will result in a rejection of the complaint.

9.6 Information about the applicability or non-applicability of a rights to refund purchases and any required procedures will be provided through the Website, well before the Agreement is concluded. This procedure can be found on: https://thethingsshop.com/policies/refund-policy.

10. Complaints handling procedure

10.1 If Client has any grievances in connection with a product (in accordance with Article 8) and/or about other aspects of TTI's service on the Website, it can submit a complaint through the following contract form: https://thethingsshop.com/pages/contact-us or through the contact details specified at the bottom of the Terms and Conditions. 
10.2 TTI will respond to the complaint as soon as possible, and in any case within fourteen (14) days after having received it. If it is not yet possible for TTI to formulate a substantive reaction to the complaint by that time, TTI will confirm receipt of the complaint within fourteen (14) days after having received it and give an indication of the term within which it expects to be able to give a substantive or definitive reaction to Client’s complaint.
10.3 If Client is a Consumer, it can file a complaint through the European Online Dispute Resolution platform, available at: http://ec.europa.eu/odr/ .

11 Liability

11.1 This Article 11 only applies if Client is not a Consumer.

11.2 The total liability of TTI in respect of Client due to an attributable failure to perform the Agreement is limited to compensation not exceeding the price stipulated for that particular Agreement (including VAT).

11.3 The liability of TTI in respect of Client for indirect damage or loss, which in any case includes - but is explicitly not limited to - consequential damage, lost profit, lost savings, loss of data and damage due to business interruption, is excluded.

11.4 Without prejudice to the cases referred to the other paragraphs of this Article 11, TTI is not subject to any liability at all in respect of Client for damages, irrespective of the ground on which the action for damages is based. The restrictions set out in this Article 11, will, however, cease to apply if and insofar as the damage or loss is the result of an intentional act or gross negligence on the part of TTI 

11.5 TTI will only be liable to Client on account of an attributable failure in the performance of an agreement if Client issues a proper notice of default to TTI without delay stipulating a reasonable period of time in which to remedy the failure, and TTI also continues to fail to perform its obligations after that period. The notice of default must contain a description of the failure in as much detail as possible to enable TTI to provide an adequate response.

11.6 Any event giving right to compensation is always subject to the condition that Client reports the damage or loss in writing to TTI as soon as possible, but no later than within thirty (30) days after the damage or loss has arisen.

11.7 In the event of force majeure TTI is not liable to pay compensation for any damage or loss Client has incurred as a result.

12. Retention of title

12.1 This Article 12 only applies if Client is not a Consumer.

12.2 TTI will retain ownership of all the goods delivered until all claims The Things Industries B.V has on Client, including possible debt collection costs and interest, are paid in full. 

12.3 Client is not authorized, prior to the transfer of ownership referred to in Article 12.2, to sell, deliver, otherwise dispose of or misappropriate those goods other than in accordance with its normal business operations and the normal purpose of the goods. Furthermore, Client is not allowed to pawn the goods or to give any rights regarding the goods to third parties as long as the transfer of ownership has not been completed.

12.4 Client is obliged to keep any goods that are delivered under reservation of ownership with care and recognizable as property of TTI 

12.5 TTI is entitled to withdraw any goods which were delivered under retention of title and are in the possession of Client, if Client has neglected to pay the invoices or has been confronted with payment difficulties.
12.6 Client shall give TTI access to his goods at any time to inspect and/or to exercise the rights of TTI

13 Privacy

13.1 TTI will process the Client’s personal data in accordance with the privacy statement, which can be found at https://www.thethingsindustries.com/document/privacypolicy/

14 Applicable law

14.1 This agreement is governed by the laws of the Netherlands.
Insofar as not dictated otherwise by mandatory law, any disputes ensuing from the

14.2 Agreement will be submitted to the competent Dutch court in the district where TTI has its registered office.

15 Miscellaneous provisions

15.1 If any provision set out in these Webshop Terms should prove to be void, this will not affect the validity of the Webshop Terms as a whole. In that case, the parties will lay down one or more new provisions in replacement which will reflect the original provision as much as is possible under the law.

15.2 The term 'written' in these Webshop Terms also refers to communication by email and fax, provided that the sender's identity and the integrity of the email message have been sufficiently established.

Contact details

Should you have any questions, complaints or comments after reading these Webshop Terms, please contact us through our contact form https://thethingsshop.com/pages/contact-us.